Shipping
- Free shipping within the lower 48 states (this does not include residential, lift-gate, upstairs delivery fees, or in house delivery)
- Shipping Time: 3-7 Business Days
- Handling: 1 day
- Shipping Weight: 865 lbs
Returns
You can contact us directly via email or phone for any after-sales services. This is the recommended method for all of our customers because it allows us to resolve the issue more quickly. If there are any issues with the quality of the tanks or the service, you will receive a full refund or free replacement after the product has been returned and inspected for defects within 30 days. If the issue is not directly related to our service or if we are not at fault, the tank can be replaced or refunded after all freight shipping fees are paid.
You can initiate a return up to 30 days after the delivery date.
Damaged/Lost Packages
If your shipment arrives damaged or lost in transit, please contact (360) 223-4997 or email sales@aquadreamusa.com immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Aquarium Haven or Aqua Dream is not liable for damage claims that are denied due to customer negligence. It is important that you contact the above number/email as early as possible if you notice damage after package delivery.
Warranty Policy
Fish tank and base cabinet body structure get a warranty for 5 years, electrical quality warranty receive 1 year.
Insurance Policy
Transportation insurance is covered by professional commercial insurance companies.
The damage caused by the product is exempted from liability of $5,000, and it is not more than $1,000,000 covered by commercial insurance companies.