Shipping
Please allow 48 hours for orders to process. Orders are delivered within 3-5 business days, afterwards, tracking information will be sent to the contact you used at checkout. We will contact you if we are low/out of inventory and to give you additional information. For help with orders or more information, please call (844) 815-8443 or email support@aquariumhaven.com.
Warranty Information
Aqua Vim warrants its Ocean View, Moon View, and Star View aquariums against glass-to-glass leaks caused by defective sealant or workmanship for up to five years when used with an Aqua Vim stand. For the first three years, the aquarium may be repaired or replaced free of charge; after three years, the warranty covers partial replacement costs—50% up to five years and 25% thereafter. Table aquariums are covered for one year. Warranty claims require proof of purchase showing the aquarium and stand bought together. Alterations, improper use, or mishandling will void the warranty. Aqua Vim covers shipping one way for repairs; the customer covers all other shipping costs. Fish loss, personal injury, or property damage are excluded. For assistance, contact Aqua Vim with pictures and a description of the issue.
Return & Refund Policy
Unused items, including aquariums, may be returned within two weeks of delivery, provided all original parts are included, and aquarium plumbing is unglued and uncut. Items altered, used, or tested with water, even temporarily, cannot be returned. Buyers are responsible for return shipping costs and must pack items securely to prevent damage during transit. Refunds will not be issued for items damaged upon return. For more information, email support@aquariumhaven.com.
